At Carter's treats, we strive to provide the highest quality baked goods and excellent customer service. If for any reason you are not satisfied with your purchase, we are happy to offer a return or refund within certain guidelines.
Returns:
- In order to be eligible for a return, the item must be returned within 24 hours of purchase.
- The item must be in its original packaging and in the same condition as when it was purchased.
- A receipt or proof of purchase is required for all returns.
- Customized or special order items are not eligible for return.
Refunds:
- If you are not satisfied with your purchase, we are happy to offer a refund within 24 hours of purchase.
- Refunds will be issued in the original form of payment.
- Refunds for credit card purchases may take 3-5 business days to process.
Damaged Items:
- If your item arrives damaged, please contact us immediately to arrange for a replacement or refund.
- We may require photographic evidence of the damage before issuing a refund or replacement.
Cancellations:
- If you need to cancel an order, please do so at least 24 hours before the scheduled pickup or delivery time.
- Cancellations made within 24 hours of the scheduled pickup or delivery time may be subject to a cancellation fee.
Please contact us with any questions or concerns regarding our Return and Refund Policy. We want to ensure that you are completely satisfied with your bakery experience. Thank you for choosing our bakery for your baked goods needs.